Return and Refund Policy

Effective Date: October 24, 2026

At Sharp Shine Supply, we believe that a well-organized workspace starts with practical, dependable accessories. Whether you are purchasing folders to keep important documents in order, a desk mat to create a more comfortable working surface, or cable organizers to maintain a tidy desktop, we want every purchase to meet your expectations.

This Return and Refund Policy explains how returns, exchanges, refunds, and order-related concerns are handled when you shop at https://www.sharpshinesupply.site/.

1. Our Return Commitment

We want you to feel confident when shopping with Sharp Shine Supply. If an item does not meet your expectations, you may request a return in accordance with the eligibility requirements below.

Unless otherwise required by applicable law, eligible returns must be requested within 30 calendar days after delivery. Items must generally be unused, in their original condition, and returned with their original packaging and included accessories.

Certain products may not qualify for return if they have been used, damaged through improper handling, or returned without essential components, except where applicable law provides otherwise.

2. Eligible Return Conditions

A product may qualify for a return when:

• It is unused and remains in its original condition.

• It is returned with the original packaging, where reasonably available, and all included components.

• The return request is submitted within the applicable return period.

• The product is purchased directly from our official online store.

• The return is approved and shipped according to the instructions provided by our customer service team.

For example, an unopened folder set or an unused desk mat may qualify for a return if it meets these requirements.

Please contact us before sending any merchandise back. Unauthorized returns may experience processing delays because we need to identify the order and confirm the appropriate return procedure.

3. Items That May Not Qualify for Return

Unless applicable law requires otherwise, we may decline returns involving:

• Products that have been used, washed, altered, or materially damaged after delivery.

• Items with missing parts, accessories, or components that were originally included.

• Products damaged through misuse, improper storage, or accidental damage after delivery.

• Items returned outside the applicable return period.

• Merchandise that cannot be matched to a valid purchase from our store.

These restrictions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective, misdescribed, or improperly supplied goods.

4. Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged desk mat, a defective cable organizer, an incorrect folder, or an order that differs materially from the product description, contact us as soon as reasonably possible.

To help us resolve the issue, please provide:

• Your order number.

• The email address used to place the order.

• A brief description of the issue.

• Clear photographs of the product, packaging, or shipping damage, where applicable.

We will review the information and determine an appropriate resolution, which may include a replacement, exchange, refund, or another remedy available under applicable law.

You are not required to accept store credit in place of a refund or other remedy when applicable law provides you with a different entitlement.

5. How to Request a Return

To begin a return, follow these steps:

Step 1: Contact our team.
Email [email protected] with the subject line “Return Request” and include your order number.

Step 2: Explain your request.
Tell us which item you wish to return and why. If the item is damaged, defective, or incorrect, include supporting photographs when possible.

Step 3: Wait for instructions.
Our team will review your request and, if approved, provide the applicable return instructions and destination confirmation.

Step 4: Prepare the package.
Secure the merchandise in suitable packaging to reduce the risk of damage during transportation. Include the information requested in your return instructions.

Step 5: Ship the item.
Use the approved return method and retain your shipping receipt and tracking number until the return is resolved.

Do not automatically send returns to the business address unless our team confirms that it is the correct return destination for your order.

6. Return Shipping Costs

For eligible returns caused by a confirmed product defect, shipping damage, an incorrect item, or another issue attributable to our fulfillment process, Sharp Shine Supply will determine an appropriate return-shipping arrangement in accordance with applicable law.

For returns requested because a customer changes their mind or no longer needs the item, the customer may be responsible for return shipping costs unless otherwise stated in the order terms or required by law.

Original outbound shipping charges, if any, will be handled according to the circumstances of the return and applicable legal requirements.

7. Refund Processing

Once your returned item has been received, we will inspect it and determine whether it qualifies for a refund.

Approved refunds will generally be issued to the original payment method. We aim to communicate the outcome of a return review within 5–10 business days after receiving the returned merchandise, although complex cases may require additional review.

After we initiate a refund, your bank, card issuer, or payment provider may need additional time to post the credit. The time required for the funds to appear in your account is outside our direct control.

Where a refund is legally required, we will comply with the applicable deadline rather than relying on the general processing estimates stated here.

8. Partial Refunds

Where permitted by law, a partial refund may be considered if an item is returned with missing components, avoidable damage, or other conditions that affect its resale value and do not arise from a defect or problem for which the customer is legally entitled to a full remedy.

We will not use this provision to improperly reduce a refund required by law for defective, misrepresented, or otherwise nonconforming merchandise.

9. Exchanges and Replacements

If you would prefer a replacement instead of a refund, please mention this when contacting us.

Replacement availability depends on inventory, product condition, and the nature of the issue. If the same item is unavailable, we will discuss an appropriate alternative or refund where applicable.

A replacement request does not remove any statutory rights you may have.

10. Lost or Delayed Returns

Customers who ship approved returns should retain tracking information until the return has been received and resolved.

If a return shipment appears lost or delayed, contact us with the tracking number. We will review the available information and explain the next steps.

11. Order Cancellations

If you wish to cancel an order, contact us as quickly as possible before it is processed or dispatched. We cannot guarantee cancellation once fulfillment has begun or the package has been transferred to a carrier.

If an order cannot be canceled, you may request a return after delivery in accordance with this policy and applicable law.

Nothing in this section limits a cancellation right that is independently required by law.

12. Refund Method and Promotional Purchases

Refunds will ordinarily be made through the original payment method. We may need to verify the original transaction before processing a refund.

For purchases involving discounts, bundled products, or promotional offers, any refund calculation will reflect the actual amount paid and the applicable promotion terms. We will not impose undisclosed charges or fees that are prohibited by law.

13. Consumer Rights

This policy is intended to explain our standard store procedures and does not waive rights granted under applicable federal law, Colorado law, or other consumer protection laws that apply to a transaction.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.

14. Contact Us

For return, refund, exchange, or order-related questions, contact:

Sharp Shine Supply
Business Name: BACK AND FORTH LLC
Contact Person: Fabrice TUYISABE
Business Address: 12 E CARSON CIR, PARACHUTE, CO 81635, USA
Email: [email protected]
Website: https://www.sharpshinesupply.site/

Please include your order number in return-related correspondence so that we can identify your purchase and assist you more efficiently.