Shipping Policy

Effective Date: October 24, 2026

At Sharp Shine Supply, we understand that customers want their workspace essentials to arrive safely, correctly, and without unnecessary complications. Whether you are ordering folders for important paperwork, a desk mat for your daily work area, or cable organizers to keep cords neatly arranged, we aim to provide a straightforward shipping experience from checkout to delivery.

This Shipping Policy explains our shipping charges, order processing procedures, delivery estimates, tracking information, and how we handle shipping-related concerns.

1. Shipping Coverage

Sharp Shine Supply operates from Colorado, United States, and offers shipping to eligible destinations displayed and accepted during checkout.

Shipping availability may depend on the destination address, carrier service coverage, product availability, and other operational considerations.

Before placing an order, please ensure that the delivery address is complete and accurate, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

If your destination cannot be serviced, we may need to decline or cancel the order and arrange any applicable refund.

2. Shipping Fees

We aim to keep shipping costs straightforward and transparent.

Our standard shipping charges are as follows:

• Free shipping: Orders with a merchandise subtotal of $10.00 or more qualify for free standard shipping.

• Orders below $10.00: A standard shipping fee of $5.99 applies when the merchandise subtotal is less than $10.00.

The merchandise subtotal is calculated before shipping charges and applicable taxes, unless checkout expressly states otherwise. Discounts or promotional adjustments may affect the qualifying subtotal.

For example, an order with $8.50 in merchandise will generally incur a $5.99 shipping fee, while an order with $15.00 in qualifying merchandise will generally receive free standard shipping.

Any applicable charges will be displayed at checkout before you submit your order. If a checkout promotion or special shipping offer applies, the terms displayed for that offer will govern to the extent permitted by law.

We do not intend to add undisclosed shipping charges after an order has been placed.

3. Order Processing Time

After receiving an order, we begin the process of confirming payment, checking product availability, preparing the items, and arranging shipment.

Our estimated standard processing time is 1–3 business days, excluding weekends and applicable public holidays.

Processing may take longer during periods of unusually high order volume, inventory discrepancies, severe weather, system interruptions, or other circumstances beyond our reasonable control.

Processing time is separate from transit time. An order confirmation does not necessarily mean that the package has already been shipped.

If a significant fulfillment delay occurs, we will take reasonable steps to communicate relevant information and provide any cancellation or refund options required by applicable law.

4. Estimated Delivery Time

After an order has been dispatched, the carrier transports the package to the delivery address supplied at checkout.

For planning purposes, our general estimated delivery window is 5–10 business days after dispatch for eligible standard-shipping destinations within the contiguous United States.

This is an estimate, not a guaranteed delivery date, unless an express written commitment states otherwise.

Actual delivery may be affected by:

• The destination and carrier route.

• Carrier operating schedules and package volume.

• Weather events or transportation disruptions.

• Address verification or delivery-access issues.

• Peak shopping seasons and public holidays.

• Security checks or other carrier procedures.

We will not use an estimated delivery window to excuse a failure to meet a delivery deadline that is legally binding or expressly guaranteed.

5. Order Confirmation

After a successful checkout, you should review the order confirmation for the products selected, quantities, delivery address, shipping charge, taxes, and total amount.

If you notice an error, contact us promptly at [email protected].

Please understand that changes may not be possible after an order has entered fulfillment or the carrier has taken possession of the package.

6. Shipment Tracking

Where tracking information is available, it may be provided by email or through the relevant order information.

Tracking updates may not appear immediately after a shipping label is created. Carriers sometimes require additional time to scan a package into their transportation network.

Once tracking becomes available, customers should use the carrier's tracking system to review the latest shipment status.

If tracking information has not changed for an unusually long period, contact us with your order number so we can review the situation.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate delivery information.

If you discover an incorrect address after checkout, email us immediately with the correct information and your order number.

We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that a change will be possible.

If a package is delivered to the address supplied by the customer and that address was incorrect, the available remedy may depend on the carrier's recovery options and the circumstances. This provision does not eliminate any rights or obligations imposed by applicable law.

8. Delayed Shipments

Occasional shipping delays can occur even when an order has been processed correctly.

If your package has not arrived within the estimated delivery window, please contact us with your order number and tracking information, if available.

We will review the available shipment records and, where appropriate, coordinate with the shipping provider to investigate.

We cannot guarantee that every delay can be resolved immediately, but we aim to provide reasonable assistance and communicate any meaningful updates.

9. Lost or Missing Packages

If tracking indicates that a package is lost, or if an order remains undelivered beyond a reasonable period, please contact us for assistance.

We may review the tracking history, confirm the delivery address, request additional information, and contact the carrier where appropriate.

Depending on the findings and applicable law, a resolution may include reshipment, replacement, refund, or another appropriate remedy.

A carrier's “delivered” status may be relevant to an investigation, but it does not automatically eliminate rights available under applicable law.

10. Damaged Packages

Please inspect your package when it arrives. If an item or its packaging appears damaged during transportation, contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the damage.

• Photographs of the shipping package and affected product, if available.

• Any relevant tracking information.

For example, if a desk mat arrives with shipping-related damage or a folder arrives bent in a way that materially affects its use, we will review the matter and determine an appropriate resolution.

We may request reasonable supporting information, but documentation requirements will not be used to improperly deny a remedy required by law.

11. Split Shipments

In some circumstances, items from a single order may be shipped separately because of stock availability, fulfillment arrangements, or carrier limitations.

If your order is divided into multiple shipments, tracking details may be issued separately where available.

A package arriving before another package does not necessarily mean that the remaining items have been canceled. Contact us if an item appears to be missing or has not arrived within the applicable delivery estimate.

12. Unsuccessful Deliveries and Returned Packages

A package may be returned to the sender because of an incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or other carrier-related circumstances.

If this occurs, contact us to discuss available options.

Depending on the reason for the return, the carrier's handling of the package, and applicable law, we may arrange another shipment or an appropriate refund.

Any additional shipping charge for a reshipment will be communicated before it is imposed and will be handled in accordance with applicable law and the circumstances of the failed delivery.

13. Order Cancellations Before Dispatch

If you no longer wish to receive an order, contact us as soon as possible.

We will attempt to cancel an order that has not yet entered fulfillment or dispatch. Once a package has been shipped, cancellation may no longer be possible, and the Return and Refund Policy may apply instead.

Where applicable law provides a cancellation or refund right, we will honor that right.

14. Shipping and Refunds

If an order is canceled because we cannot fulfill it, or if a shipping problem gives rise to a refund obligation, we will process the applicable refund in accordance with our Return and Refund Policy and applicable law.

Original shipping charges, where applicable, will be handled according to the reason for the refund and the legal requirements governing the transaction.

For qualifying orders that received free standard shipping, no standard outbound shipping fee is charged. Other charges, if any, will be handled according to the original transaction terms and applicable law.

15. Carrier and External Disruptions

Shipping carriers operate independently and may experience operational interruptions, severe weather, transportation restrictions, or other disruptions.

We are not able to control every carrier decision or transportation event. Nevertheless, we will make reasonable efforts to help customers obtain shipment information and resolve issues associated with orders placed through our store.

Nothing in this section excuses obligations that remain ours under applicable law.

16. Contact Us

For shipping questions, delayed deliveries, address corrections, tracking concerns, or missing packages, please contact:

Sharp Shine Supply
Business Name: BACK AND FORTH LLC
Contact Person: Fabrice TUYISABE
Business Address: 12 E CARSON CIR, PARACHUTE, CO 81635, USA
Email: [email protected]
Website: https://www.sharpshinesupply.site/

Please include your order number and relevant tracking details so that we can investigate your concern more efficiently.

Thank you for shopping with Sharp Shine Supply. We appreciate your trust and aim to make every delivery as straightforward and reliable as possible.